This job, built on my previous teaching and helpdesk skills, prepared me for a better delivery in teaching and research capacity building. It was during this period that I had an opportunity to attend research workshops, oversea academic conferences, and meet scholars around the world.

This job improved my communication and troubleshooting skills. I have learned how to work in a team, thus increased my boundary of friendship to different nationalities and culture. I also learned a lot about QUT - its management, faculties, and policies. The most important thing about the work lies in its nature -helping students. At the end of my shift, I feel happy for being able to help the needy students, especially international students.